2 Willis Way, Germantown OH 45327 (937) 855-6330 E-Mail firstname.lastname@example.org
TARGET JOB I would prefer a management, or account executive position in the computer industry, or related field. Ideally, this position would be with a stable company located in southwest Ohio. Examples include: * Sales Manager * IS Manager * Service Delivery Manager * Account Manager * Account Executive * Project Manager * Consultant.
TARGET COMPANY The ideal company would be a stable, medium to large organization. This organization would value experience, maturity, loyalty, and a good work ethic. The environment should allow creative thinking, and the latitude to implement new methodologies and concepts.
Personnel Management Expert Current 15 years
Project Management Expert Current 20 years
Consulting Expert Current 15 years
Financial Analysis Expert Current 20 years
Process Management Expert Current 20 years
Sales Expert Current 10 years
Marketing Intermediate Current 10 years
Process Development Expert Current 15 years
Technical (Computer Intermediate Current 15 years
hardware and Software)
Ohio Area Manager
General Manager for the Cincinnati Branch. Responsible for total management of Sales, Service, Administration, and all facilities. Also responsible for branch profit and loss, new business development, and account control. Provide pre sales support (LAN and WAN design, consulting, custom software development, systems configuration, etc.).
2/1999 – 10/1999 Bell Industries West Chester, Ohio
Professional Service Manager
Managed Professional Services Department for the Cincinnati Branch. Responsible for all facets of department, including, profitability, personnel, logistics, product development, and pre sales support.
5/1997 - 2/1999 Professional MicroCare Dayton, Ohio
Managed two branches for this major service provider. Responsible for all business delivery, including sales and service. Developed and implemented infrastructure plans to completely reorganize the service business. Coordinated activities between service department, sales, and clients. Company sales increased by 150% in 18 months as a result of the incremental implementation of this plan.
5/1995 - 5/1997 Blue Chip Computers Dayton, Ohio
Managed Commercial and Government hardware, software, and network service delivery. Completely reorganized service delivery department. Archetected and implemented a national level 1 and level 2 Helpdesk. Sold and implemented all aspects of a WPAFB- wide hardware maintenance contract; including negotiations, logistics, staffing, and project management. Increased revenues by 125% in 12 months as a result of new methods and strategies.
5/1994 - 5/1995 Blue Chip Computers Dayton, Ohio
Responsible for sales and account management of a broad spectrum of customer accounts in the Dayton and Cincinnati area. Product sets included hardware and software maintenance, software and database development, network implementation and support, and Novell and Microsoft authorized training. Provided business and technology consulting to various customers throughout central and southwest Ohio. Managed multiple business restructuring and technology implementation projects, to ensure project completion on time and under budget. Sales exceeded 1.2 million dollars in one year.
11/1993 - 5/1994 Bell Atlantic Business Systems Dayton, Ohio
Assigned responsibility for midrange and desktop support sales throughout the state of Ohio. Major accounts included OHEC, Mead, Dayton Public Schools, Cincinnati Public Schools, and other large accounts. Sales exceeded $600K in seven months.
9/1992 – 10/1993 Bell Atlantic Business Systems Dayton, Ohio
Area Marketing Manager
Responsible for developing and implementing marketing strategies for computer equipment maintenance and value-added services. Area included 22 sales representatives staffing eleven offices in six states. Also responsible for revenue stream and customer satisfaction in 20 area level accounts, including administrative issues, service delivery problems, technical support problems, etc. Planned and implemented new telemarketing and workflow strategies for depot and customer repair center services throughout the Mid- Atlantic Area.
6/1989 – 9/1992 Digital Equipment Corporation Dayton, Ohio
Services Sales Representative
Responsible for selling and negotiating agreements for all business in the Digital Services portfolio. This position included experience in both the Dayton and Indianapolis geographies. Accounts included WPAFB, Indiana University, and Eli Lilly. SEL Award winner 1989; DEC 100 winner, 1990 and 1991.
6/1984 – 6/1989 Digital Equipment Corporation Dayton, Ohio
Field Service Unit Manager
Management of a Service Delivery Unit consisting of 10-15 Field Service Engineers. Responsible for all facets of service delivery including customer satisfaction, employee satisfaction, service metrics, logistics, escalation procedures, etc. Managed multiple ECO and FCO projects. Responsibilities also included management of Software Product Services for the Dayton Branch. DEC 100 winner 1984 through 1988, Challenge of Excellence Winner 1989.
3/1983 – 6/1984 Digital Equipment Corporation Dayton, Ohio
Senior Service Engineer
Assigned account responsibilities for maintenance and repair of all DEC and VES equipment in 25 accounts. Account responsibilities also included customer satisfaction, account control, and problem escalation management.
2/1980 – 3/1983 Motorola/Four Phase Systems Dayton, Ohio
Assigned maintenance of distributed batch data processing equipment, including processors, disk drives tape drives, line printers, character printers, and other related peripherals.
12/1980 – 1/1982 Xerox Corporation Orange, California
Field Service Manager
Managed a team of 14 engineers, with responsibilities for approximately 1,500 accounts. Also responsible for team profitability, inventory management, customer satisfaction, employee overall service delivery metrics.
11/1979 – 12/1980 Xerox Corporation Orange, California
Worked with design engineering group to ensure product design was easily maintained in the field. Field tested designs, and revised design and documentation as required.
2/1997 – 11/1997 Xerox Corporation Orange, California
Operations Technical Specialist
Provided field support for 14 technicians; including training, technical support on a variety of machinery and test equipment, training, customer satisfaction problems, and logistics interface. Also responsible for direct field supervision and technical evaluation of employee skills.
4/1972 – 2/1977 Xerox Corporation Orange, California
Assigned maintenance of over 200 accounts, including all facets of machine repair and customer relations.
3/1967 – 12/1970 United States Marine Corps
Responsible for maintenance of long-range search/fire control radar and associated equipment. Also serviced GCA radar, IFF transponders, TACAN, microwave relay, and aircraft communications equipment. Promoted twice for meritorious service.
EDUCATION 6/1977 Chapman College Orange, California
(CUM LAUDE) Emphasis on labor economics
6/1975 Chapman College Orange, California
(CUM LAUDE) Economics
REFERENCES Excellent personal and professional references available on request.